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Asset and Service Management for Telcos

For Telecommunication Service Providers, Maximo Asset Management provides consistent management across the asset lifecycle (planning, procurement, deployment, maintenance and retirement) and from the last mile to the data center. It links procurement, financial, inventory, and workflow systems, providing a consistent asset view, eliminating duplication, improving accuracy, and enabling process optimization. It is also part of a broader set of solutions designed to improve visibility, control, and automation across the enterprise:

  • Visibility to help improve service quality and customer retention: True,real-time, end-to-end visibilityinto the source and resolution of issues that compromise network performance and availability, service quality, and the customer experience.
  • Control to help maximize return on assets and reduce risk: A cost-effective, robust, security-rich and agile foundation on which to build delivery of next-generation services—backed by best practices.
  • Automation to help streamline processes and accelerate growth:Integrations across the service management portfolio and with other IT systems to help reduce costs, improve efficiency, and increase responsiveness.

Maximo Asset Management is built on the same technology as other key components of IBM Service Management for Telecommunication Service Providers. Deploying these together creates significant relational value, such as seamless handoff of asset records to configuration management,and design and execution of asset workflows within an integrated service desk.

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