Tivoli IT Asset and Service Management

Tivoli Asset Management for IT (TAMIT)

Reduce IT cost, mitigate risk and optimize service with effective IT asset management solutions.

Enables effective management of the IT asset lifecycle, to lower cost, mitigate license compliance risk, and better align IT with business goals.

• Optimize software licenses and reduce likelihood of overbuying as well as fines due to under-licensing.
• Help control the cost of IT assets with a single solution that tracks and manages your hardware, software and related information throughout their life cycle.
• Optimize IT asset utilization and IT service levels: deploy not more, not less.
• Closely align IT with business requirements through IT asset cost and usage information.
• Reduce time, cost and risk associated with compliance audits through comprehensive software license management.
• Relevant vendor, contract, lease, warranty and license data minimizes procurement maintenance expenses and helps negotiate contract renewals.
• Improve service desk quality incident resolution time with accurate IT asset information.

Download  Tivoli Asset Management for IT

Tivoli Change and Configuration Management Database (CCMDB)

CCMDB software from Tivoli® automates data, workflows and policies to align IT infrastructure management with business priorities.

• Automated impact analysis enables the quickest access to critical data that could cause outages due to change.
• Workflow-driven change processes reduce costs by making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
• Multi-customer enablement or Service Provider support allows management of change and configuration management for multiple customers in a single deployment.
• Ensure CMDB accuracy through complete audit and remediation processes out of the box.
• Visualization tooling allows for Topology viewing, Process Progress maps and Work Plan maps that maximizes end user productivity.
• Workbench enables drag-and-drop definition of Authorized CI Space, reducing time to value.

 Tivoli Change and Configuration Management Database

Tivoli Service Request Manager (TSRM)

Tivoli Service Request Manager provides an integrated service desk and catalog for a "one touch" IT experience.

This integrated service desk software unifies and automates key service support and asset management processes.

• Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog.
• Takes problem and incident management software to another level with best practice incident and problem processing.
• Enables users to obtain IT services through published service offerings
• Takes advantage of proven workflows and for fast time to market.
• Employs change and configuration management software features, such as easy drag and drop screen, workflow customization and simple configuration tools for on-the-fly changes.
• Combines upgradeability, easy configuration, customer-built customizations and data preservation during updates/upgrades so you never rebuild your service desk again.

Download  Tivoli Service Request Manager

Tivoli Endpoint Manager (TEM)

IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.

Capabilities include:

• Single intelligent agent for continuous endpoint self-assessment and policy enforcement
• Real-time visibility and control from a single management console
• Manage hundreds of thousands of endpoints regardless of location, connection type or status
• Target specific actions to an exact type of endpoint configuration or user type
• Reduce management complexity and cost, increase accuracy, and boost productivity
• Support heterogeneous platforms—Microsoft® Windows®, UNIX®, Linux® and Mac operating systems

Download  Tivoli Endpoint Manager for Lifecycle Management
Download  Endpoint Manager for Patch Management
Download  Tivoli Endpoint Manager for Security and Compliance