Customer Relationship Management (CRM)
With the right customer relationship management (CRM) solution from The Createch Group, your organization will have the capabilities needed for effective account management and targeted marketing.
CRM solutions integrate your sales, marketing and customer service channels to provide a 360-degree view of your customers.
You'll enable your teams with accurate customer information, including customer history, and a variety of tools to manage people and campaigns. Anytime, anywhere access ensures you have the right information when you need it.
Looking for a new CRM solution?
The Createch Group is your single point of contact to a variety of vendors and tools. Regardless of the technology you choose, we provide an end-to-end solution to help you:
- Define your requirements and evaluate the options
- Select and procure the required technology
- Integrate and configure your chosen CRM solution
- Improve your business processes to leverage the new technology
- Grow your investment with ongoing support
The Createch Group can also extend your CRM solution by integrating it with mobile devices, such as BlackBerry smartphones. As a leading wireless provider, The Createch Group offers a wide range of mobile products and plans.
Post-implementation, The Createch Group offers a variety of maintenance, support, and resourcing options.
Already have a CRM solution?
If you've already implemented CRM software, The Createch Group can provide maintenance and support for Microsoft Dynamics NAV, SAP Business All-in-One and Oracle JD Edwards. Our help desk option provides you with 24/7 bilingual telephone support.
The Createch Group also provides optimization services to help you get the most out of your existing technology. When you're ready to upgrade, we'll help you assess the risks and benefits, and support your migration to new versions.
Standalone CRM solutions
Microsoft Dynamics CRM leverages the power and productivity of the Microsoft platform. This solution uses the familiar Office interface to deliver customized workspaces, powerful reporting and analysis tools, and a full range of mobile solutions.
Oracle CRM on demand applications offer industry-leading hosting, award-winning security, and the power and scalability of Oracle Database solutions. That leaves you free to concentrate on your business and customers, while Oracle works behind the scenes to ensure that your data is safe, and your applications are available any time anywhere.
Integrated CRM and ERP solutions
The Createch Group also offers enterprise resource planning solutions (ERP) with built-in CRM applications:
- SAP Business All-in-One
- Oracle JD Edwards EnterpriseOne
- Microsoft Dynamics NAV
With a CRM solution, you can...
- Boost revenues by identifying the most profitable customers and opportunities for up-sell and cross-sell
- Achieve higher levels of customer satisfaction with faster processes and improved quality of service
- Strengthen business decision-making with access to new information
- Integrate multi-channel information from Web, contact centres, and others
Why The Createch Group?
The Createch Group has the knowledge and technical expertise to help you select and implement the right tools for your CRM strategy - throughout the life of your system.
Our experience has accumulated into a proven implementation methodology that minimizes risk and delivers tangible results quickly. The Createch Group's Business Transformation team consists of over 200 specialists who are certified in a range of technologies.
Contact us today to start your business transformation.
