SAP Application Management Services
- Provide optimal support service to your end users
- Concentrate on your core business
- Ensure sustainability of your SAP solution
- Lower your cost of ownership (TCO)
- Optimize and accelerate your ROI
For your organization to achieve operational and strategic objectives, outsourcing the management of your SAP business solution can provide many benefits including lowering the cost of recruiting and maintaining skilled resources.
Contact us for more information on our SAP Application Management Services.
With Createch’s SAP Application Management Services you can focus on your strategic direction while entrusting our experts to take care of the day-to-day operations.
Createch has the right expertise and experience managing business processes and SAP solutions. Our services include monitoring and basic maintenance activities to prevent system interruption. It also includes activities related to discrete projects such as improvement initiatives to meet the line of business’ specific requirements.
SAP Application Management Services include:
- Level 2 and 3 help desk support
- Issue resolution, technical and functional problems
- Ad hoc support services
- OSS notes and minor releases
- Implementation of Support Packs and Enhancement Packs
- Corrective, preventing and predictive monitoring
Optimize your SAP solution Total Cost of Ownership (TCO) by going from an internal application management structure to an outsourced support structure that will provide:
- Greater accountability for service quality (service levels)
- Ongoing maintenance of resources
- Comprehensive knowledge base
- Predictable delivery model and costs
- Alignment of your business units and IT services through the implementation and management of optimal application support control
- Reduction of the risks associated with underutilization of your SAP assets (loss of productivity, loss of competitive opportunity, etc.)
SAP Partner Center of Expertise (PCoE) Certification
The Createch Group has been certified as an SAP Center of Expertise Partner. This certification validates that Createch provides the highest SAP support competencies available in the market. Createch consultants have established all the necessary support infrastructure, tools, solution-related skills, quality, and operations needed to provide outstanding support services to SAP customers.